Canon imageCLASS MF5960dn Paper Jam Error Message When Trying to Feed
On pieces of equipment like the Canon imageCLASS MF5960dn, the most frequent calls I get with them are marks on copies, picture quality conditions, also, the paper jam message. The feed rollers typically last about 50,000 pages. Below you will obtain several troubleshooting things to consider for the Canon imageCLASS MF5960dn paper jam error in conjunction with links to purchase replacement parts and links to illustrated guidance teaching you how to replace those parts.
Paper Jam Error Message Troubleshooting Tips
Mostly jams on these units take place if the paper fails to leave the paper tray. In this article we’re dealing with a machine that is the ready state and when you go to print you see a paper jam message with no paper getting out of the tray. In another article I will target paper jam messages which will not clear.
Paper Stop
1. The paper stop in the back of the tray is pushed to far forward. Often times when the feed rollers begin to wear, customers decide to push that back stop forward. The paper requires a little room in front when the tray lifts. If the stop is to far forward when the tray lifts it puts the paper in a bind and the roller has even a harder time trying to pick up the paper and push it through. Obviously having the stop to far back will have a similar situation as the paper will be to far back in the tray and pick up roller will have issues grabbing the paper.
Solution
Remove the paper from the cassette tray and ensure the mark on the paper stop is aligned with the mark on the tray.
Paper
2. Occasionally when people load paper they don’t pay attention and the sheet on the bottom gets curled up against the front of the tray. This could cause the tray to improperly lift and the end result is intermittent annoying jams.
Solution
Extract the paper, remove damaged paper, reinstall the paper when you have shuffled it and made sure its stacked nice and pretty.
Worn Roller
3. These pieces of equipment typically make two attempts to pick up the paper. And then they will throw the paper jam error code. Commonly you can hear it as it attempts. Also, on most machines you may use a flashlight from the back of the machine and monitor as the pick up roller works. Like car tires the rollers have tread on them. After some time the tread wears down and it has difficulties picking up the paper. If you remove the pick up roller it tends to be easy to identify wear the feed roller is worn out.
Solution
Exchange the feed roller and often the separation pad.
Conclusion For the Paper Jam Message
Those are the three main issues I see associated with the paper jam error message on these equipment. Certainly there are plenty of other situations that may cause the paper jam error message. In the comment section you can ask more questions or add your own personal experiences working with other types of jam issues on these machines.
Click on the links below to get the illustrated replacement instructions and get your replacement parts on order.
Canon imageCLASS MF5960dn Pick Up Roller Removal with Separation Pad Replacement
HP RM1-6414-000 Tray 2 Feed Unit Pickup Roller (Genuine) – $9.95
Canon RM1-6397-000 Separation Pad Holder Assembly (Genuine) – $10.75
