59.4 Motor Error and Loud Noise in the HP P4015, P4014, P4510 Printer

 

59.4 Motor Error and Loud Noise in the HP P4015, P4014, P4510 Printer

One of the problems I’ve ran  into on the P4015 series printers is the 59.4 motor  error, loud noises, and paper jam issues underneath the toner cartridge. In this article I’d like to talk about what causes this issue, how to go about troubleshooting the issue, and how to solve these problems.

Troubleshooting the 59.4 Motor Error

First thing you should know is that these machines had a glitch with recording motor errors like the 59.4 motor errors when it first came up. So if you have an old firmware version you might need to update it to see these errors.HP laserjet P4015 59.4 motor error, loud noise photo

Alright as far as the  problems go. What I’ve experienced with these problems is loud clicking noises followed by paper jams underneath the toner. I’ve also have heard of reports of the 59.4 motor error. I haven’t seen it on this model but I’ve seen it on the HP 4250 series. The main cause for these errors is rebuilt cartridges. When vendors rebuild these cartridges they don’t always replace all the seals, install the same quality parts, or overfill them with cheap toner so they get their full 24,000 prints. So the cartridges like to bind resulting in broken gears, leaking toner, loud noises, 59. 4 motor error issues, and paper jams underneath the toner because the drum isn’t rotating therefore not rotating the transfer roller. Best thing to do if you don’t have a toner cartridge is to run the Drum rotation test below.

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What the Service Manual has to say about the 59.XY Motor Error

1. Inspect the DC controller PCA and verify that the following connectors are firmly
seated:
â—¦ Drum motor (M102) to connector J87
â—¦ Feed motor (M101) to connector J91
â—¦ Fusing motor (M299) to connector J89
NOTE: There is a cable between the drum motor and the DC controller. Both ends of the cable need to be firmly seated.
2. If the error persists, from the DIAGNOSTICS menu, run the component tests for each motor to verify that they are operating. If any of the motors is not operating, replace the motor.

Drum rotation test
The photosensitive drum, which is located in the print cartridge, must rotate in order for the print process
to work. The photosensitive drum receives its drive from the main gear assembly. Use this procedure to determine whether the drum is rotating.
1. Open the top cover.
2. Remove the print cartridge.
3. Mark the cartridge drive gear with a felt-tipped marker. Note the position of the mark.
4. Install the print cartridge, and then close the top cover. The start-up sequence should rotate the drum enough to move the mark on the gear.
5. Open the product and inspect the mark on the cartridge drive gear. Verify that the mark moved. If there was no movement, inspect the main gear assembly to make sure that it connects with the print-cartridge gears. If the drive gears function but the drum does not move, replace the print cartridge.
NOTE: This test is especially important if refilled print cartridges are in use.
If a dark and distinct toner image is present on the drum surface, assume that the cleaning, conditioning,
writing, and developing functions of the electrophotographic process are functioning correctly.
Troubleshoot the failure as a transfer or fusing problem. If no image is present on the drum, perform the
drum-rotation test.

Conclusion about the 59.4 Motor Error, Loud Noise, and Paper Jam issues

Hopefully, you will not run into this issue a lot with your machine. The main thing I can say is first thing to always try is another toner cartridge especially if your using  refilled cartridges. So far all of the cartridge problems I’ve seen with these machines has been third party cartridges.

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Find more info related to copier repair at : http:// http://www.copytechnet.com/
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