13.03.00 Jam Inside Right Door – HP Laserjet 9000, 9050 Printer

 

13.03.00 Jam Inside Right Door – HP Laserjet 9000, 9050 Printer

Trying to figure  out paper jam issues like the 13.03.00 Jam inside right door in the HP laserjet  9000 and 9050 printers can be frustrating as the paper moves so fast in the machine it can be hard to tell when and where the actual jam happened and what truly caused the issue. In this article I’d like to talk about a recent encounter I had with one of these machines and what ended up fixing the problem in my situation.

Situation I just had with the 13.03.00 Jam Inside Right Door Message in a HP Laserjet 9050 Printer

I recently was called out to work on a HP laserjet  9050 printer that kept getting a 13.03.00 Jam Inside Right Door message. Upon opening the right side door there was a piece of paper stuck in the middle of the feed path. I removed the jam and the machine started to warmup again. At this time I noticed a grinding noise coming from inside the printer at certain times of the warmup. Unfortunately this machine was in the middle of a factory and it was very loud so it was hard to tell what was making the noise. I removed tray 2 so I could watch as the paper was pulled from tray 3. Except for the periodic loud grinding noise everything  seemed to working fine until once again it pulled from tray 3 and jammed giving the 13.03.00 Jam inside right door message again. At this time I knew something was up inside the PIU  (Paper Input Unit). I had never pulled one out of these machines before so I thought it was like the 8000 series and everything  on that side was driven by the PIU. Once I pulled it out and started looking through the gears on the side, I noticed nothing was driving the two sets of grey feed rollers the pull the paper up through the right side door. Upon further investigation I found that the registration  assembly was supplying the drive. So I then removed the registration assembly. After I had the assembly out I noticed several of the gears next to the PIU  Feed roller drive clutch were shot. Ordered in the registration assembly and within the next few days the machine was back up and running. If you find this is the same problem you are having in your  HP laserjet 9000 or 9050 printer with  the 13.03.00 jam inside right door message then follow the steps below to remove the assembly and check out if the gears are shot in it.

Removal of the Registration Assembly on the HP Laserjet 9000, 9050 Printer for the 13.03.00 Jam Inside Right Door

 Tray 2 and tray 3 (interchangeable)
1 Slide the tray open until it stops.
2 Grasp the sides of the tray.
3 Lift the tray up and remove it.

Tray 1
1 Unlock two locking pins  at the bottom of tray 1.
2 Gently pull the bottom of the tray away from the printer.
3 Open the right door, and lift tray 1 off of the door.

Back cover
1 Remove the power cord.
2 Remove two silver screws  on the right back cover.
3 Remove seven screws  on the back cover.
4 While facing the back of the printer, rotate the left edge out and then remove the back cover.
CAUTION Make sure that you do not damage the plastic that surrounds the power connection.

Right door
1 Remove tray 1 if it is installed.
2 Open the right door.
3 Pinch and then push the two tabs  on the end of the black strap to release the strap ends. If you have difficulty, use needle-nose pliers.
4 Disconnect the four locator tabs  on the cable cover, and then remove the cable cover.
5 Unplug two multiple-wire cable connectors.
Note Do not remove the single grounding cable.
6 Lift the right door up and off of the two hinges, and remove it from the printer.

Right and left rail covers
1 Remove trays 2 and 3.
2 Remove two silver screws from the right rail cover.
3 Lift the upper tab to release it, and push the lower tab  toward the right to release it.
4 Remove the right rail cover.

Right lower cover
1  Remove the screw from the bottom left cover, and then remove the left rail cover. 2 Screws on left 1 on right.

Registration-jam-removal knob
1 Open the front cover.
2 Hold the registration-jam-removal knob firmly, and remove the silver screw inside the knob.
3 Pull the knob off of the printer.

Tray 1
1 Unlock two locking pins  at the bottom of tray 1.
2 Gently pull the bottom of the tray away from the printer.
3 Open the right door, and lift tray 1 off of the door.

Paper-input unit (PIU)
1  Remove four gold screws, two from each rail.
2  Pull the rails out from the front of the printer.
Figure 66. Paper-input unit (1 of 5)
3  Face the right side of the printer.
4  If tray 4 is installed, remove the paper-connecting unit by sliding two levers  toward the center of the unit.
5  Remove three screws  from the right lower cover.
6  Rotate the lower edge up to release two tabs.
7  Face the back of the printer.
8  Remove the J-220 and J-221 cable connectors from the DC controller, and carefully unwind the cables from the cable guides.
9  Face the right side of the printer.
10  Push the green registration handle  down slightly, and then pull it out to gain access to the PIU.
11 Remove four silver screws.
CAUTION The PIU is heavy.
12 Grasp the PIU  handle, and lift the PIU out.
To reinstall
! Make sure that the green handle on the registration assembly is up before reinstalling the PIU.
! Reinstall the right lower cover before the right rail cover

Registration assembly
1  Unplug the J-215 cable connector from the DC controller.
2  Remove two gold screws  from the registration assembly.
3  Lift the registration assembly up slightly, and then rotate it downward until you can pull it from the chassis.
To reinstall
WARNING! Make sure not to scrape the top of the registration assembly against the chassis. Small, black, plastic
pieces on top of the registration assembly can be damaged easily.

Conclusion about the 13.03.00 jam Inside Right Door Message on the HP Laserjet 9000 and 9050 Printers

Obviously what fixed my customers 13.03.00 jam error was pretty intense. Most printers displaying this error could be related to worn or dirty feed tire issues, Paper debris like a torn edge stuck in the feed path after a paper jam, or other simple fixes. I’m sure on this particular machine is was a combination of several factors.
1. The machine runs only legal size paper. So more load on the parts that feed the paper.
2. Dirty/hot environment. Dust and dirt are not friendly to plastic gears. Also it’s in a factory that will cool now in the winter gets very hot in the summer. Extreme heat is not good for anything except for cakes and cookies.
3. The machine has over 1,300,000 copies on it. While not an extreme amount. It differently gets lots of usage through three shifts.
4. Users are not very friendly to this device. Unlike office workers who purchase these machines and know the true value of the product. Factories workers tend to just care about if it works or not. Like some of their machinery. They think a quick kick or hit might get it working again. Unlike big equipment made out of pure metal these machines cannot take the punishment.




For More information involving Printer Repair and some articles I have written check out: http://blog.marketpoint.com/

2 Comments
  1. 1.8 Million in my case. Registration Roller did the trick. Signs of slippage in the image skewing to the left and recovering until the slip became great enough that a paper late type sensor triggered a stop, but the printer continually pronounced a 13.05 error. No broken gears but possibly a clutch slippage on the registration and did notice that the rollers on the registration roller were polished shiny.

     
  2. try to replace main motor your printer in running and its good already…i experience that problem and i solved that already…

     

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