Brother Fax 2820, 2910, 2920 Drum Error Message

 

Drum Error Message – Brother Fax 2820, 2910, 2920

The Brother Fax 2820, 2910, and 2920 are great fax machines used at home for personal use or in small offices with low fax volumes. These machines with their small foot print  can easily be placed just about anywhere. Like most other Brother fax machines they require little maintenance and unlike most  manufactures these machines are built to last. I’ve had very few problems with these machines.  One of the few service calls on the Brother Fax 2820, 2910, and 2920 that I get are reporting of a drum error message on the machines control panel. Most people just believe the drum has an issue and needs to be replaced. However, they replace the drum and the error does not go away.

Drum Error Message - Brother Fax 2820, 2910, 2920 photo

What Causes the drum error message on Brother Fax 2820, 2910, and 2920 Machines

As the drum rotates the machine counts its revolutions and adjusts the charge across the drum according to the usage. Another  problem is the charge grid and corona wire. The grid and wire are part of the cleaning and preparation procedure conducted in the drum unit. Over time the charge put on the units attract dust and debris and needs cleaned, thus the blue cleaning clip and top the drum unit that no one ever uses. If these parts don’t get the right charge or if the machine recognizes the charge across the parts is incorrect it will display a Drum Error Message.

Solution to the drum error message on Brother Fax 2820, 2910, and 2920 Machines

First, you can try to clean the charge and corona wire. Remove the drum and swipe the blue tab on top of the unit back and forth 10 to 15 times. That cleans the corona wire. Or you can remove the toner cartridge, take the drum outside and with canned air blow out the section that contains the corona wire and charge grid on top of the drum unit. Most the time that doesn’t resolve the  drum error message  but it’s worth a shot. Majority of the time you have to replace the drum. After you replace the drum leave the front door open and press the OPTION button. The display will ask if you want to change the drum. 1 for yes and 2 for no. Tell it 1 for yes and shut the door. After that the machine should go to a ready state. Hopefully, that has helped you fix your drum error message on your Brother  Fax 2820, 2910, 2920.

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