Xerox Phaser 8400, 8500, 8550, 8560 07,010.43 Error Message


Xerox Phaser 8400, 8500, 8550, 8560 07,010.43 Error Message

The Xerox Phaser solid ink printers are by far one of the most different machines found in the everyday office setting. With their brilliant color output, fast speeds, and the high volume of printing they can handle they are ideal for any business looking to produce professional looking prints without the need of spending money to professional printing companies. In this article I will tackle the pesky 07,010.43 error that tend to plague these printers.07,010.43 Error Message photo

Alright, the 07,010.43 error is a printhead tilt error. Basically, the printhead is in the tilt position and can’t move forward to the print position. Several things can cause this issue: the wiper assembly stuck in the wrong position, broken gears or mount post in the process drive assembly, DM camshaft issues, excess ink fallen into the machine, lock arm stuck or not correctly moving, or the process drive gears not in the home position. Like I said, the issues are numerous and can somewhat be overwhelming to some one not use to dealing with them. Hopefully, with some insight on what to look for we can figure out the cause and decide on the appropriate action needed to resolve the problem. Before we disassemble the machine one thing to try is to turn off the machine unplug and let it sit for a few hours. This allows the machine to a cold start state. The printer goes through a few more procedures before getting to a ready state and this might allow the problem to work itself out.

Ok the best way to get a good look at what’s going on is to remove the right side cover. Caution, if the printer has been on, the ink inside is at a liquid state. The top of the reservoirs aren’t closed so tilting the printer or sudden movement can cause spillage on sensitive electric components.

  1. Turn off machine and unplug power and communication cables
  2. Open top exit cover and front door.
  3. Remove control panel cover by grabbing both sides on the rear and pull out
    and towards you. The control panel should just drop out. Put the cover off to
    the side and leave the control panel plugged in and on top of the machine about
    where it originally was.
  4. Remove the rear screw. I believe a torx 20. Release the front release latch
    tab and pull out the right cover.
  5. If wanted you can also remove the left cover now. This will allow us to lift
    up the ink loader and actually see the printhead unit. Same as the right side.
    Remove rear screw and release the latch tab in front.

Now that we have the covers off we can get a better understanding of how the process works. The easiest thing to check is the process drive unit. The process drive unit drives the transfix, printhead tilt, and the maintenance kit. The process drive unit is the gear assembly on the front right side of the printer with the clear plastic cover. Grab a hold of the assembly and try to slightly move it to check and make sure the three mounts holding it into place aren’t broke. If it moves or you notice one of the post are broke then you will need to purchase the drive mount repair kit. If your still unsure after trying to move it then loosen the three screws slightly to see if they start to come out or if they move freely with a broken mount. If the mounts seem to be ok then we need to check and make sure the unit and surrounding gears are in their home position. Make sure the maintenance kit is all the way down and can easily slide out. Next we need to make sure all the gears are in the home position. You will notice in the clear plastic of the process unit is two small holes. If you look closely you will also see corresponding holes in the large black and white gears inside the unit. If you take a small unfolded paper clip you should be able to stick it through the plastic holes and through the gear holes. If not the process drive unit is not in its home position. In order to align the assembly it will need to be removed. Once removed and aligned take a small unfolded paper clip and stick it into the holes to keep it locked in the home position. Before reinstalling make sure the two gears, inside the machine that mesh with the process drive gears are in their home position. The white gear on bottoms home position is at 6:00 o’clock and the black one on top is around 11:00 o’clock. Notches on the gears and on the frame should help with alignment. The black gear on top typically doesn’t have to be aligned but the one on the bottom might. Remove the maintenance kit before trying to align. A small flat blade screw driver can be used to turn the gear into the home position. Best to move clockwise. This gear drives the maintenance kit and the head tilt gears so if you want you can rotate this gear a few times to make sure everything is moving freely. Once everything is aligned reinstall the process drive mount. Install all screws before fully tightening them. Make sure not to over tighten them as you can break the drive mounts as mentioned above. After you have reinstalled the unit and double checked to make sure all the gears are aligned remove the paper clip.

Alright we have a few more things to check before we can turn the device back on. The maintenance kit sits on the pivot plate. The camshaft that we adjusted earlier that sits on the bottom of the machine drives this unit. The cams are known to crack and move out of position on the shaft. This can cause all sorts of problems including the 07,010.43 error. So with the maintenance kit removed pull up on the pivot plate and with a flashlight check the back of the cams for cracks. If you notice cracks then the camshaft will have to be replaced. Possibly in another article I will get into further details of other problems related to cracked the camshaft.

Another thing to check is the ink waste bin. If the wiper assembly is in the home position the waste bin will be locked. If so then once again just take a flashlight and shine it through the opening to see if you don’t have ink overflowing and sticking to the printhead. If you have the left side cover off you can also lift up the ink loader and look into the gavity. Caution the ink loader has cables running along the bottom of it but you should be able to move it back slightly and sit it on the rear of the machine. Once out-of-the-way you can look down and see the printhead. If the printhead is tilted back on either side on top you should notice two clear plastic lever restraints keeping the head back away from the drum. Visually check these for cracks or being broken. Don’t move or touch the printhead surface and restraints as you could cause print quality problems or the head to slam forward. Also you can look down between the head and drum to check the wiper assembly and possibly further investigate possible ink build up issues. Once everything is checked put the ink loader, and left side cover back on. Make sure everything is back the way it should like the maintenance kit installed, the front and exit cover closed, and the control panel is sitting on top of the machine. Turn the printer on and watch it warm up. If everything warms up correctly and the cleaning page and start up page print out. Run the print demonstration pages. If that works then shutdown install the right side cover and control panel cover and start the machine back up. Run the demonstration pages again. If everything prints then clean up the covers and feed rollers and you should be could to go.

Homing process gears

Xerox 8400, 8500, 8560, 8560 Homing or Timing the Process System.

Find printer service newsletters, parts, and more at:

  1. Xerox Phaser 8400, 8500, 8550, 8560 37,016.43 Error Message.
    How to fix ? where this test point 50 V

  2. This information was very helpful in maintenance on a Xerox Phaser 8860, and I would like to add that after removing the process drive unit for alignment I found a sheet of paper jammed inside the space behind it, below the printhead. There is very little space to remove objects from this area, so I recommend anyone else who experiences this to be patient and take your time removing any obstacles to avoid damage or creating more debris by tearing the paper.

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