60.2 Error – HP Laserjet 4200, 4250, 4350, P4014, P4015

 

60.2 Error  – P Laserjet 4200, 4250, 4350, P4014, P4015

60.2 Tray 2 Lift Error
The 60.2 error means that the tray didn’t properly lift and the paper sensor wasn’t actuated in the allowed amount of time. When this happens, you will typically first hear a loud grinding or popping sound followed by the error message.

The 60.2  tray lift error is usually caused by improper paper installation. When paper is added, the bottom sheet may get folded up between the front of the tray and the paper inside the tray. This causes the tray to bind as it lifts the paper up.

Troubleshooting the 60.2 error in the HP Laserjet 4200, 4250, 4350, P4014, P4015

First, remove the paper and reinsert  the tray, if it lifts and goes to a paper out message then double-check the back paper stop to make sure it is aligned with the letter indicator. Then reinstall the paper and try again. If it still gives you the 60.2 error with the paper out or after reinstalling the paper, then remove the right side cover and check the paper tray lift motor.

On top of the motor is a spring attached to part of the metal frame. The spring can break causing the motor assembly to not properly engage the gear on the tray. Remove the spring, fold up one of the coils where the spring broke and reinstall.HP laserjet P4015 60.2 error photo

If the spring is attached, then either try a new tray (500 sheet tray part # RM1-1088] or lift motor [part # RM1-1074  for the 4250 or RM1-0033 for the 4200/4300). Both can be bought relatively cheaply and the motor is not that hard to change out.

On a 4700 series Color LaserJet  if you are getting a 60.2 error verify that the machine is on a flat surface. Because  of the size people don’t always sit it on a surface large enough for all four feet to sit on it. If one of the feet isn’t on the surface the bottom of the machine pushes up on the tray and causes it not to lift properly.

Another thing I notice is that when the motor lifts the paper, the back of the tray wants to move up. If the back of the tray guides aren’t snug with the guides inside the machine, the back of the tray will lift slightly causing the noise and error. By adding a small spacer to the back right side of the paper tray you can make the tray more snug in the printer eliminating the noise and error. I’ve only seen this situation once and it was only when the tray had more than 300 sheets of paper in it. But it’s something to think about if other tactics doesn’t resolve the 60.2 error in your HP Laserjet 4200,4250,4350,P4014,or P4015.

Conclusion about the    60.2 Error  in the  HP Laserjet 4200, 4250, 4350, P4014, P4015

The 60.2 error in a HP Laserjet 4200, 4250, 4350, P4014, and P4015 can be tricky to troubleshoot and diagnose. Hopefully with the above article you can troubleshoot diagnose the 60.2 error in your machine and get it back up in running without the need for an expensive repair bill.

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