Repair and Troubleshooting Tips for the Print Unable 32 Message on the Brother MFC / DCP 9440, 9040, 9045, 9840
The Print Unable 32 Message on these machines is a density shutter malfunction error. This error can be a result of a few things. Now Brother has had multiple people call in and has had issues with paper getting stuck in the shutter area just past the transfer belt assembly. However, the main issue I’ve seen with this error is a worn out dampener pad behind the shutter door. Follow the instructions below for a few troubleshooting steps and click on the YouTube link if you believe the density shutter is the problem.
–
–
Troubleshooting Tips for the Print Unable 32 Message
1. Remove the drum and transfer belt and check for paper stuck on the shutter assembly.
2. Reseat Connectors on the Shutter Assembly and Relay Board. Remove the shutter assembly and check the solenoid and dampener pad. YouTube Video Below.
3. Replace the Transfer HVPS PCB
4. Replace the Engine PCB
Probably the most helpful information I can give you is this simple YouTube video a person posted. Click on the link below for the video.
Brother MFC9440 ‘Unable Print 32‘ Error fix! – YouTube
Click on the link below for additional buying options and information.
Price: $1,299.00
4 used & new available from $677.00
Brother MFC9460CDN Color Photo Printer with Scanner, Copier & Fax
Price: $240.88
1 used & new available from
Brother MFC9970CDW Wireless Color Photo Printer with Scanner, Copier & Fax
Price: $1,499.99
6 used & new available from $500.00