HP P4014, P4015 LaserJet Processing Job Message or Slow Print Issues
HP Laserjet P4014, P4015 LaserJet Processing Job Message or Slow Print Issues
Processing Job Message
Here’s the problem; your customer calls you and tells you that their HP Laserjet P4014, P4015 printer is constantly saying “processing print job†or their machine is printing extremely slowly. Your first thought is they are having a network, cable, or driver issue. After discovering that this happens even on internal test pages you think formatter or DC controller. The dead give away here is tray 1. Typically this only happens when printing from tray 2. So if you run into this issue try loading tray 1 (MP tray) and see if that works correctly. If it does then we know we have a DC controller/fuser problem.
Why does tray 1 work on not tray 2? Tray 1 prints at half the speed of tray 2. The error is a result of a power and timing issue between the fuser and DC controller. Generally, as fusers age, they draw slightly more power and take a little more time to warm up to the correct temp. Given the error situation it seems the fuser temp is just outside its printing temp as the DC controller tries to print putting the machine in a continues loop. Tray 1 works because it prints more slowly allowing the fuser to reach it correct temp before the DC controller starts other processes in the machine. Replacing the fuser should fix the issue but there is also an upgrade to the firmware on the DC controller so both should be done at the same time. New models come with the updated fuser and firmware. So don’t worry if your thinking about buying another. These are great machines with very few problems.
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